By visiting and using goAcorn.co (the “website”), you accept and agree to be bound by this Refund Policy.

The term “you” refers to anyone who uses, visits, and/or views the website. GoAcorn, LLC (“company,” “we,” or “us”) reserves the right to amend or modify these terms at any time, in its sole discretion, without notice. Your continued use of goAcorn.co after posting of any changes constitutes your acceptance of those changes. You must not access or use goAcorn.co if you do not wish to be bound by this Refund Policy.

DELIVERY GUARANTEE

goAcorn delivers Gut Check and Major Report orders within forty-eight (48) hours of your order and completed payment.

The 48-hour delivery window is calculated in calendar hours from the order timestamp.

Orders received after 5:00 PM ET on Friday or during weekends will begin processing the following Monday at 9:00 AM ET.

Delivery Method

Reports are delivered via email to the address provided at checkout. Delivery is considered complete upon transmission to that address. goAcorn is not responsible for delays caused by incorrect email addresses or by your email provider, including spam filtering.

Missed Delivery

If goAcorn fails to deliver a completed report within 48 hours of your order, you are entitled to one of the following, at your choice:

a) A full refund, processed within 5 business days of the request, or
b) Continued delivery of the report at no additional cost, with a revised delivery estimate provided within 24 hours of the missed deadline.

goAcorn will proactively notify you by email if a delivery is going to miss its window, before you have to ask.

WHY THE 48-HOUR WINDOW EXISTS

goAcorn’s reports are researched and verified against primary labor market data before publication — not generated instantly with no review behind them. A 48-hour turnaround reflects the time it takes to source, verify, and review a report properly, whether it’s already in our library or being built for the first time.

BEFORE DELIVERY

You may request a full refund any time before your report is delivered. Delivery is considered complete once the report is sent to the email address provided at checkout (see “Delivery Method” above) — a refund is not available after that point, regardless of whether you’ve opened or read the email.

AFTER DELIVERY

Because reports are pre-built and delivered digitally, refund eligibility ends once a report has been delivered to you.

Every figure in your report is sourced and verified. If something’s factually incorrect or out of date, tell us and we’ll correct it at no charge. This correction guarantee does not entitle you to a refund — see “Before Delivery” above for refund eligibility.

DEFINITIONS

“Order timestamp” means the date and time recorded by Payhip at the moment your order and payment are submitted.

“Calendar hours” means consecutive hours running continuously from the order timestamp. Orders received after 5:00 PM ET on Friday or during weekends will begin processing the following Monday at 9:00 AM ET; the delivery window for such orders begins at Monday 9:00 AM ET, regardless of when the order was originally submitted.

“Business day” means Monday through Friday, excluding U.S. federal holidays. Refund processing timelines are calculated in business days.

HOW TO REQUEST A REFUND

Email hi@goacorn.co with your order confirmation number. We respond within 24 hours and process approved refunds within 5 business days back to your original payment method.

CONTACT

For any questions or comments regarding this Refund Policy, please contact us at hi@goacorn.co.