THE CRACKS

Cracks are business opportunities in disguise

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THE T-CONE OF CUSTOMER NEEDS

A business needs to find its own niche along this T-cone and figure out at which step it can establish its own one-of-a-kind value proposition.

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CUSTOMER SERVICE

Customer service is not so much about products or artificial intelligence. It’s all about human connections.

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THE GOLDEN RULE

Serve customers the way you want to be served and offer them the thing you want to keep for yourself

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