By visiting and using goAcorn.co (the “website”), you accept and agree to be bound by this Refund Policy.

The term “you” refers to anyone who uses, visits, and/or views the website. GoAcorn, LLC (“company,” “we,” or “us”) reserves the right to amend or modify these terms at any time, in its sole discretion, without notice. Your continued use of goAcorn.co after posting of any changes constitutes your acceptance of those changes. You must not access or use goAcorn.co if you do not wish to be bound by this Refund Policy.

DELIVERY GUARANTEE

goAcorn delivers personalized assessment reports (Discovery, Roadmap, and Launch Pad bundles) within seventy-two (72) hours of submitting your intake form and completing payment.

The 72-hour delivery window is calculated in calendar hours from the submission timestamp.

Orders received after 5:00 PM ET on Friday or during weekends will begin processing the following Monday at 9:00 AM ET.

Two-Stage Bundles (Discovery, Roadmap)

Discovery and Roadmap are delivered in two stages:

• Stage 1 (Discovery: major matching report + analyst note / Roadmap: specialization matching report + analyst note) is delivered within 24 hours of your submission timestamp.
• Stage 2 (Discovery: major report / Roadmap: specialization report + roadmap) is delivered within 48 hours of your response confirming your selection.

If we do not receive your selection within 48 hours of Stage 1 delivery, we will proceed with our top-ranked recommendation to ensure your report is completed within the standard delivery window.

The time between Stage 1 delivery and your response (or the 48-hour fallback trigger) is not counted against goAcorn’s delivery guarantee — the guarantee reflects goAcorn’s production time, not your response time.

Launch Pad

Launch Pad is delivered as a single package (major exploration report and college list) within 72 hours of your submission timestamp.

Clarification Requests

If intake responses are too vague or incomplete to begin research, goAcorn will contact you for clarification. The applicable delivery window is paused from the time goAcorn sends a clarification request to the time your response is received, and resumes upon receipt. goAcorn will notify you by email when this occurs.

Delivery Method

Reports are delivered via email to the address provided at checkout. Delivery is considered complete upon transmission to that address. goAcorn is not responsible for delays caused by incorrect email addresses or by your email provider, including spam filtering.

Missed Delivery

If goAcorn fails to deliver a completed report within the applicable window (as defined above, excluding any pause for clarification or response time), you are entitled to one of the following, at your choice:

a) A full refund, processed within 5 business days of the request, or
b) Continued delivery of the report at no additional cost, with a revised delivery estimate provided within 24 hours of the missed deadline.

goAcorn will proactively notify you by email if a delivery is going to miss its window, before you have to ask.

WHY THE STAGED DELIVERY EXISTS

goAcorn’s reports are individually researched and written for you — not auto-generated or templated. For Discovery and Roadmap, we deliver an initial matching analysis first so you can confirm your direction before we invest the research time in your full report. This ensures the deepest stage of work is built around the option you actually want — not a guess. A 72-hour total turnaround is standard, not a delay.

BEFORE DELIVERY

Launch Pad: Contact us within 24 hours of your submission timestamp for a full refund. After 24 hours, we’re unable to offer a refund, as your report has entered active production.

Discovery and Roadmap: Contact us for a full refund before your Stage 1 report (matching report and analyst note) is delivered, or within 24 hours of your submission timestamp — whichever comes first. Once Stage 1 is delivered, refunds are no longer available for that stage; see “After Delivery” below.

AFTER DELIVERY

Because every report is custom-researched and written for you individually, we’re unable to offer refunds once a deliverable has been sent to you. For two-stage bundles (Discovery, Roadmap), this applies from the delivery of your Stage 1 report (matching report and analyst note) onward — the refund window closes at that point, not just at final delivery.

If your delivered report does not cover the scope outlined in your submitted intake form, goAcorn will revise the relevant section at no additional charge. Revision requests must be submitted within 7 days of delivery and are limited to one revision per order.

DEFINITIONS

“Submission timestamp” means the date and time recorded by JotForm at the moment of intake and payment submission.

“Calendar hours” means consecutive hours running continuously from the submission timestamp (or, for Stage 2 of two-stage bundles, from the response timestamp or fallback trigger). Orders received after 5:00 PM ET on Friday or during weekends will begin processing the following Monday at 9:00 AM ET; the delivery window for such orders begins at Monday 9:00 AM ET, regardless of when the order was originally submitted.

“Business day” means Monday through Friday, excluding U.S. federal holidays. Refund processing timelines are calculated in business days.

HOW TO REQUEST A REFUND

Email hi@goacorn.co with your order confirmation number. We respond within 24 hours and process approved refunds within 5 business days back to your original payment method.

CONTACT

For any questions or comments regarding this Refund Policy, please contact us at hi@goacorn.co.